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Your own ordering channel, with delivery zones and an accurate cost on every item.
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WhatsApp for business
The messages your guest receives on WhatsApp become part of your operation: order confirmed and ready updates sent automatically, the weekly offer campaign on time, and conversations your team answers from one place.
What you get
A shared inbox, message templates and scheduled campaigns, plus automatic order-status updates to your guests through the official WhatsApp Cloud API.
Automatic order updates
Send an approved template when an order is confirmed, ready or out for delivery, without anyone touching the phone.
A shared inbox
Every customer conversation on one screen, with labels, quick replies, assignment to a team member and internal notes.
Scheduled campaigns
Pick the audience from your customer groups or an Excel file, choose the template and time, and follow delivery and read status per message.
Respecting the customer's choice
Anyone who asks to stop is automatically left out of every future campaign, while order updates keep working.
How to get started
01
Connect your number
Enter your WhatsApp Business account details in the dashboard and test the connection.
02
Get your templates approved
Create the templates for updates and campaigns and submit them for approval from inside the platform.
03
Switch on the automations
Link each order status to its template and start your first campaign.
Who is it for?
The sectors that lean on it most.
Restaurants and fine dining
Table reservations, QR ordering from the table, and open tabs that take round after round right up to the bill.
Cafés
Quick ordering from the table or the counter, and a loyalty programme that brings the morning regular back every day.
Catering and events
Scheduled bulk orders, an accurate cost on every item, and advance confirmation with online payment.
From the blog
A detailed, practical guide on the same topic.
WhatsApp for restaurants: how to turn messages into repeat orders
WhatsApp is the app that is always open on your guest's phone. Here is how to use it to confirm orders, answer questions and run campaigns that bring guests back.
Frequently asked questions
What restaurant owners ask us before switching it on.
Do I need a new number?
You need a number enabled on WhatsApp Business through Meta's official Cloud API, and your current number can be moved to it.
Who pays for the messages?
Conversation costs are set by Meta by country and message type, and are paid to your own Meta account directly.
Can I reply to customers from my phone?
The inbox works in the mobile and desktop browser, and the team gets an instant alert when a new message arrives.
Services that go with it
Loyalty, offers and coupons
Discount coupons, automatic offers with flexible conditions and free dishes in the basket, plus push campaigns that bring guests back to your tables.
A website and app under your restaurant's name
A complete digital menu with six ready-made themes you can fully customise — colours, fonts and pages — plus progressive web app support so guests can install it on their phone without an app store.
Delivery zones and fees
Draw delivery zones around each branch and price them individually, or charge by distance, with minimum order values and free delivery above a threshold.
Not sure which tools you need?
Tell us how your restaurant or café works and we will point you at the right setup.