Refund Policy
Last updated: July 5, 2026
This Refund Policy explains how cancellations and refunds work for Q-Orders (q-orders.com), the online ordering and store-management platform ("the Service"). It covers subscription fees you pay to Q-Orders and clarifies how refunds work for orders your customers place with your store. This Policy forms part of our Terms & Conditions.
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Scope of this policy
This Policy applies to payments made to Q-Orders for subscriptions, plans, and related platform fees. It does not govern payments made by customers to a restaurant or store using the Service; those are transactions between the store and its customer, as described below.
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Subscription cancellations
You may cancel your paid subscription at any time from your account. Cancellation stops future renewals; it does not end the current billing period early. Unless otherwise stated or required by law, you may continue using the paid features until the end of the billing period you have already paid for.
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Subscription fees and refunds
Subscription fees are billed in advance and, unless otherwise stated or required by applicable law, are non-refundable once the billing period has started. This includes partial periods after a cancellation or downgrade — downgrading a plan does not entitle you to a refund of the difference for the current period.
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Billing errors and duplicate charges
If you believe you were charged in error — for example a duplicate charge, a charge after a confirmed cancellation, or an incorrect amount — contact us as soon as possible. We will investigate, and where we verify a billing error we will correct it and refund the affected amount to the original payment method or credit it to your account.
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Wallet top-ups and account credit
Where the Service lets you top up a wallet or account credit to pay for subscriptions and platform fees, top-ups are intended to be spent on the Service. Requests to refund unused wallet balance are reviewed case by case and honored where required by applicable law; verified top-up errors (such as duplicate charges) are refunded as described under "Billing errors and duplicate charges".
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Free trials, promotions, and discounts
If a plan includes a free trial, subscription fees are not charged until the trial period ends, unless stated otherwise at the time of sign-up.
Free trials, promotional pricing, and discounts are provided as described at the time of the offer. Amounts paid under a promotional price follow the same refund rules as regular subscription fees unless the offer states otherwise.
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Refunds for orders placed with stores
Orders and reservations placed through a storefront are transactions between the store and its customer. Refunds, returns, and cancellations for those orders are governed by the store's own policies and applicable consumer-protection law, and are handled directly by the store. Q-Orders is a technology provider, is not a party to those transactions, and does not process refunds between stores and their customers.
If you are a customer seeking a refund for an order, please contact the store you ordered from directly using the contact details on its storefront or receipt.
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How to request a refund
To request a refund for a subscription or platform charge, contact us using the details at the bottom of this page and include the account email, the date and amount of the charge, and a short description of the issue. We aim to respond promptly; approved refunds are returned to the original payment method and may take 5 to 14 business days to appear, depending on your payment provider or bank.
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Changes to this policy
We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Continuing to use the Service after changes take effect means you accept the updated Policy.
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Contact us
If you have questions about this Refund Policy, please contact us using the details at the bottom of this page.
Questions about this document? Email us at [email protected] or contact us through the Contact page.